Refund policy
🕐 Order Processing
All orders are processed and dispatched within an estimated 3 to 5 business days after confirmation. By placing an order on our store, you agree to the terms of this policy.
🚚 Shipping Timeline
Estimated Delivery
Delivery timelines shown on our website and at checkout are estimated timeframes and are shared with customers before they place an order. For standard shipping, the estimated delivery time is 9 to 11 business days after dispatch. If your order is urgent, please contact our support team via chat, email, or phone before placing your order so we can assist you with faster shipping options.
Normal Delivery
Orders are normally delivered within the estimated timeframe provided.
Possible Delays
Delays may occasionally occur due to international transit, customs clearance, courier service issues, current global situations such as ongoing conflicts in certain regions, or other circumstances beyond our control.
No Refunds for Delays
Delivery timelines shown are estimates only. Shipping delays due to transit or customs do not qualify for cancellation, return, or refund once an order has been dispatched.
❌ Cancellation Policy
Within 24 Hours of Ordering
You can cancel your order within 24 hours of placing it. Contact us as soon as possible at info@gpxwear.com to request a cancellation.
After 24 Hours
Once 24 hours have passed, cancellation requests are no longer accepted.
After Delivery
Orders cannot be cancelled after they have been delivered.
⚠️ Cancellation After Production Has Started
If a cancellation is approved after production has already begun, a 30% non-refundable fee will be applied to your order.
📦 Returns Policy
We want you to be completely satisfied with your GPX Wear purchase. If you're not happy, you can return your item within 30 days of delivery.
Return Conditions
To qualify for a return, your item must meet all of the following:
- ✅ The item must be unused
- ✅ The item must be in its original packaging
- ✅ The item must be in resellable condition
- 🚚 Return shipping costs are the customer's responsibility
- 🚫 Final sale and customized items are not eligible for return
To start a return, contact our team at info@gpxwear.com.
💰 Refund Policy
How the Refund Process Works
Refunds are only issued after your returned item is received and inspected by our team. Approval is not automatic. If the item does not meet our return conditions, your refund request may be declined.
Refund Timeline
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined. If approved, your refund will be sent to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process and post the amount.
⏳ Still Waiting on Your Refund?
If more than 15 business days have passed since your refund was approved and you still haven't received it, don't hesitate to contact us at info@gpxwear.com.
🔄 Exchanges
The fastest way to get a different item is to return what you have. Once your return is approved, you can place a new order for the item you want.
📏 Size and Measurement Responsibility
Customers are responsible for selecting the correct size and providing accurate measurements before placing an order. Returns and refunds will not be accepted for incorrect sizes or wrong measurements provided by the customer.
📍 Shipping Address Accuracy
You must provide a complete and accurate shipping address when placing your order. If delivery fails because of an incorrect or incomplete address, refunds and returns will not be accepted.
🌍 Customs, Import Duties and Taxes
Customs clearance, import duties, taxes, and related delays are outside our control. We cannot issue refunds or returns due to customs delays or import charges.
🚫 Items That Cannot Be Returned, Refunded, or Exchanged
The following items are final sale and not eligible for return, refund, or exchange under any circumstances:
- Sale items
- Customized or personalized products
- Limited or special edition items
📩 Contact Us
Have a question about your order, a return, or a refund? Our support team is here to help.
Email: info@gpxwear.com