Refund policy
Order Processing
Once your order is confirmed, it is typically prepared and dispatched within 3 to 5 business days.
Possible Processing Delays: These timeframes are estimates only. Processing may take longer during busy periods, peak seasons, or because of production needs, quality checks, or other unexpected situations.
By placing an order with us, you understand that processing times are approximate and may occasionally be extended.
Shipping Timeline
Estimated Delivery: The delivery times shown on our website and at checkout are estimates. They are made available to you before you complete your purchase.
Standard Delivery: In most cases, orders arrive within the estimated delivery window shown to you.
Possible Delays: Occasionally, delivery may take longer because of international transit, customs processing, courier issues, global events, or other factors outside our control.
No Cancellation or Refund for Delays: Once an order has been dispatched, it cannot be cancelled, returned, or refunded because of shipping delays.
Cancellation Policy
- Within 24 hours of ordering: Your order can be cancelled.
- After 24 hours: Cancellation requests are no longer accepted.
- After delivery: Orders cannot be cancelled.
- Exception: If we approve a cancellation after production has already begun, a non-refundable fee of 30% will apply.
Returns
We want you to be happy with your purchase. If you are not satisfied, you may return an eligible item within 14 days of receiving it.
Return Requirements
To be eligible for a return, the item must:
- Be unused
- Be in its original packaging
- Be in a condition suitable for resale
Please also note:
- Return shipping costs are paid by the customer
- Final sale and customized items cannot be returned
To begin a return, please email our support team at info@gpxwear.com
💳 Process
- Contact Us First: Before starting any standard return or refund request, you must get in touch with our support team at info@gpxwear.com.
- Return Approval: Please do not send any item back until our support team has approved your request and given you return instructions.
- Item Must Be Received: For eligible returns, a refund cannot be approved until our returns department has physically received the item.
- Receipt and Inspection Requirement: The product must be sent to our authorized return address. A refund will only be considered after the item has arrived and passed inspection. If the item is not received by us, the refund request cannot be approved.
- Inspection: Every returned item is checked and verified before a refund is issued. Approval is not guaranteed, and if the item does not meet our return requirements, the request may be declined.
- Decision Notification: After the inspection, we will email you to let you know whether your refund was approved or declined.
- Refund Timeline: If approved, the refund will be sent to your original payment method within 10 business days.
- Bank Processing: Banks and financial institutions may need extra time to show the funds in your account. If 15 business days have passed since your return was approved and the funds have not arrived, please contact us at info@gpxwear.com.
Step 2: Return Shipping & Address
- No Prepaid Labels: We do not supply return shipping labels. All return shipping costs must be paid by the customer.
- Safe Packaging and Transit: Please pack items securely and send them following the return instructions we provide. We are not responsible for return parcels that are lost, delayed, or damaged in transit.
📍 Return Shipping Locations
After your return request is approved, send your parcel to the address given to you by our support team:
UK Return Address:
60 Melbourne Rd, London E10 7HF, United Kingdom
USA Return Address:
4811 Cadieux Rd, Detroit, Michigan 48224, United States
🔄 Exchanges
Quickest Option: The fastest way to get a replacement is to return your original item through our standard return process. After we accept your return, you can place a new order for the item you want.
⚠️ Please Note: Items sent back for an exchange without contacting us first will not be accepted or processed.
Size and Measurement Responsibility
- Choosing the right size and giving accurate measurements is the customer’s responsibility.
- Returns or refunds will not be accepted if the size is wrong or the measurements provided were incorrect.
Address Accuracy
- Please make sure your shipping details are complete and correct when placing your order.
- If a delivery fails because the address was incorrect or incomplete, returns and refunds will not be accepted.
Customs and Import Duties
- Customs clearance, import duties, taxes, and any related delays are beyond our control.
- Returns or refunds cannot be issued because of customs delays or import charges.
- For your convenience, a Duty Paid option is available at checkout if you would like us to take care of duties and taxes for you. Please be aware that choosing Duty Paid may add some extra time to your delivery.
Note: Items That Cannot Be Returned, Refunded, or Exchanged
The following items are not eligible for return, refund, or exchange:
- Sale and Cosplay items
- Customized or personalized products
- Limited or special edition items
Contact Support
If you need help with your order, return, or refund, please reach out to our support team: info@gpxwear.com